The Fifth Field – Refund, Return & Cancellation Policy
Effective Date: October 1st, 2025
Location: Islamabad, Pakistan
At The Fifth Field, we take pride in offering world-class sports and leisure experiences. To maintain fair scheduling, operational consistency, and premium service standards, all bookings, purchases, and memberships are subject to the following Refund and Cancellation Policy.
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1. General Policy
All payments made to The Fifth Field — including those for sports bookings, memberships, events, or food court purchases — are final and non-refundable.
By confirming a booking or making a purchase, guests acknowledge and agree to this policy in full.
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2. Sports Bookings and Facility Rentals
- All padel court, arena, and facility bookings are confirmed only upon full payment.
- Once booked, no cancellations, refunds, or reschedules will be permitted under any circumstances.
- Guests who fail to appear at their booked time (“no-shows”) will forfeit the entire payment amount.
Exception:
If The Fifth Field cancels a booking due to unavoidable circumstances such as weather, maintenance, or operational reasons, the guest will be offered either a rescheduled slot or a full refund — at management’s discretion.
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3. Memberships
- All memberships and subscription packages are non-refundable and non-transferable once purchased.
- Management may, at its sole discretion, consider partial credit or extension in exceptional situations (e.g., long-term medical conditions, facility shutdowns).
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4. Events and Private Bookings
- All event or private booking fees (including deposits) are non-refundable once paid.
- In case of event cancellation initiated by The Fifth Field, clients will be offered a rescheduled date or full refund, as decided by management.
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5. Food Court Purchases
- All food and beverage sales within The Fifth Field are final.
- Refunds or replacements are only applicable for:
- Incorrect order served.
- Quality or safety concerns verified by the vendor and management.
Each vendor within the food court operates under The Fifth Field’s hygiene and service standards but handles refunds independently in line with this policy.
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6. Refund Processing (For Management-Initiated Cancellations Only)
- Refunds approved due to facility-related cancellations will be processed via the original payment method within 7–10 business days.
- No other refund requests will be entertained.
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7. Management Rights
The management of The Fifth Field reserves the right to:
- Cancel or reschedule bookings due to operational, safety, or weather-related issues.
- Make the final decision on all refund or reschedule requests.
- Modify this policy at any time without prior notice.
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8. Contact Information
For any queries related to bookings or facility use:
The Fifth Field, Islamabad
