The Fifth Field – Privacy Policy
Effective Date: October 1st, 2025
Location: Islamabad, Pakistan
At The Fifth Field, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our sports facility, food court, website, or booking platforms.
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1. Information We Collect
We collect limited personal and non-personal data to provide you with safe, efficient, and high-quality service.
a) Personal Information
When you make a booking, sign up for membership, or contact us, we may collect:
- Full Name
- Contact Number
- Email Address
- CNIC (optional, for verification or events)
- Payment or billing details (processed securely via third-party systems)
b) Non-Personal Information
Automatically collected data may include:
- Browser type or device information
- Date and time of visit
- Website usage analytics (e.g., page views, clicks)
- CCTV footage within the facility for safety and security
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2. How We Use Your Information
We use your data only for legitimate business purposes, including:
- Managing bookings, memberships, and event registrations
- Processing payments and sending receipts
- Communicating updates, confirmations, and service notices
- Improving facility operations and customer experience
- Ensuring visitor safety through surveillance (CCTV)
- Marketing upcoming events, offers, and promotions (with consent)
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3. Data Protection and Security
- We implement industry-standard security measures to protect your personal data against unauthorized access, loss, or misuse.
- All digital transactions are processed through secure, encrypted channels.
- CCTV footage is stored safely and accessed only by authorized personnel for security purposes.
- We do not store credit/debit card details on our servers.
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4. Sharing of Information
We respect your privacy — your data is not sold, traded, or rented to anyone.
However, your data may be shared only in the following cases:
•With service providers (e.g., payment processors, booking platforms) working under strict confidentiality agreements.
•When required by law enforcement or government authorities under Pakistan’s data protection and public safety regulations.
•With vendors or event partners, only with your prior consent.
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5. Cookies and Website Tracking
Our website may use cookies to improve browsing experience and gather anonymous traffic statistics.
- You can disable cookies in your browser settings, but some website features may not function properly without them.
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6. Your Rights
Under Pakistan’s Personal Data Protection Bill (proposed) and standard global privacy principles, you have the right to:
- Request access to your personal data we hold.
- Request correction or deletion of inaccurate information.
- Withdraw consent for marketing communications.
- Request deletion of your data from our systems (subject to legal or operational needs).
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7. Retention of Information
We retain your personal information only as long as necessary to:
- Provide ongoing services, memberships, or bookings.
- Comply with legal obligations and record-keeping requirements.
After this period, your data will be securely deleted or anonymized.
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8. Third-Party Links
Our website or booking pages may contain links to third-party platforms (e.g., payment gateways, delivery partners).
We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing information.
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9. Food Court Vendors
Each food vendor within The Fifth Field operates independently but must comply with our hygiene, safety, and data-handling policies.
We do not collect or store customer payment data from vendor-specific purchases.
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10. Policy Updates
The Fifth Field reserves the right to update this Privacy Policy from time to time.
The updated version will be posted on our official website or displayed at the reception area with a revised “Effective Date.”
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11. Contact Us
For any privacy-related queries or concerns, contact:
📍 The Fifth Field, Islamabad
